Shehab Mostafa is a seasoned Operations Mentor with extensive expertise in customer experience, business transformation, and strategic execution. With a deep understanding of customer journey design, governance, and talent management, he has successfully led operational improvements and enhanced business performance across various industries. As a leader in Customer Experience & Operations, Shehab specializes in designing and implementing customer journeys, optimizing operating models, and improving overall CX. He is responsible for creating and analyzing B2B operational and sales performance reports, ensuring alignment with key business objectives while identifying areas for improvement and recovery. Passionate about mentoring & People Development, Shehab delivers mentoring programs for newcomers in Sales & Operations, and oversees monthly knowledge assessments to drive continuous professional growth. In Process Improvement, he leads a dedicated team to evaluate and develop business processes, ensuring alignment with evolving business needs. He also oversees the entire customer lifecycle, from onboarding to long-term engagement. With technical expertise in Voice of Customer (VOC) analytics, Shehab leverages NPS and customer satisfaction scores to refine strategies and implement actionable insights, driving both individual and process-level enhancements. His international mindset and strategic vision make him a transformative mentor, guiding professionals and organizations toward operational excellence.