With over a decade of expertise in operations management, he has consistently demonstrated leadership and an ability to drive impactful results across prominent organizations such as talabat, Vezeeta, Abou Ghaly Motors, and Teleperformance. At Vezeeta, he streamlined operations to significantly enhance efficiency, reducing ticket SLAs from 22 days to just 0.5 days while elevating customer satisfaction from 78% to 99% and raising NPS from 48 to 80. At Abou Ghaly Motors, he optimized booking processes to improve conversion rates from 65% to 93% and successfully reduced complaint rates from 5% to a remarkable 0.05%. During his tenure at Teleperformance, he scaled operations for the du account, expanding the team to 650 employees across two countries while maintaining exceptional performance standards. Currently, at talabat, he oversees operations across nine Middle Eastern countries, leading a team of over 4,000 across various functions, including workforce management and technical support. His expertise in strategic planning, performance management, and process optimization enables him to deliver sustainable growth, operational excellence, and lasting impact.