A seasoned professional managing various roles and teams within the organization, with a focus on business governance and operational excellence. Serving as the Director of the Project Management Office (PMO) team, I ensure the quality of operations across Vodafone’s global service centers (UK, Cairo, India, and Budapest) and lead the risk and compliance team. 

 

I am responsible for implementing and maintaining the ISO 9001:2015 Quality Management System certification across Vodafone’s global operations. Additionally, I oversee the data analytics and reporting team, driving insights and data-driven decision-making within the organization.